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PlantSnap AI

Technical Support

Welcome to PlantSnap AI Support. We're here to help you get the most out of our app!

Frequently Asked Questions

How do I identify a plant?

Open the app, tap the camera icon, and take a photo or select one from your gallery. The AI will analyze and identify the plant for you. For best results, ensure good lighting and focus on the plant's distinctive features like leaves, flowers, or bark.

Is my data safe?

Yes. Your photos are processed securely and are not shared without your consent. We prioritize your privacy and only use your photos for plant identification purposes. See our Privacy Policy for complete details.

How can I delete my identification history?

Go to the History section in the app's main menu and tap "Clear All" to remove all records. You can also swipe left on individual entries to delete them one by one.

Why can't the app identify my plant?

Several factors can affect identification accuracy:

  • Blurry or low-light photos
  • Plant not being the main subject
  • Uncommon plant species
  • Obstructed view of key plant features
Try taking a clearer photo with better lighting and focus on a single plant feature. If issues persist, contact our support team.

Contact Support

If you need further assistance, please email us at: jetstudio072@gmail.com

Our team will respond within 24 hours.

Support Services

  • Bug reports and troubleshooting
  • Feature requests and feedback
  • Account and privacy inquiries

Thank you for using PlantSnap AI!